These are our most frequently asked questions.

If you can’t find what you’re looking for here then try our Message Boards.

OK … so how much is it going to cost me?

Nothing. We don’t do this for money.

Yeah, but you have a shop so clearly you do!

No, we used to have a shop, but it was a pain to maintain, so we dropped it. We now rely solely on donations. We’ve been running without any funding for years and it’s getting expensive to maintain the servers. We use a huge amount of disk space for all the images, which doesn’t come cheap.

So, to try to cover some of the costs we ask people who have found the site useful to donate a few quid towards the upkeep.

So why do you do it?

It seemed like a good idea at the time.

Do I need anything special to see the information?

Not really … although a nice bottle of red wine often comes in handy.

We don’t do anything flash, so as long as you have a fairly recent Internet browser you should be OK. We’ve tested it using Internet Explorer, FireFox, Google Chrome and Safari, which covers the vast majority of users. There can be annoying differences between different browsers but these tend to be cosmetic rather than catastrophic. We could spend months fiddling to remove spurious extra lines and the like, but life is too short.

Basically, what you see is what you get.

If you suspect the page isn’t displaying correctly then try hitting the Refresh button on your browser. Browsers store pages on your computer to make them faster to load. However, this means that sometimes you get out-of-date stuff hanging around.  For example, you’re expecting an image but there’s nothing there. The Refresh will force the page to be re-loaded from our servers.

In general you should always try to keep your browser up-to-date with the latest releases. If you don’t then not only will you have increasing problems viewing Internet sites (not just ours), but you will also leave yourself wide open to some of the nastier stuff lurking out there.

Can I upload my family tree to your site?

Unfortunately, not at the moment. There are a number of reasons for this:

  1. We’re always desperately short of disk space on our server and if we allowed downloads it would clog up in double-quick time. We pay enough as is for server space, so we try to keep this down to a minimum.
  2. Everything we publish is checked (as far as we can) for accuracy. It gives us more quality control over the content of the site, and allows us to splice things into the published trees.
  3. As we’re happily splicing away we’re also adding value by finding and attaching images such as Birth, Marriage and Death records, Census records and … well, basically anything else we can find that’s associated with the people.

It’s just common sense really.

However, we’re always happy to receive any information, including family trees. These then go into our pipeline … and eventually emerge onto the site. If you use software to manage your trees you’ll probably find that you can export them into what is called the GEDCOM format.

We can read these files and it saves a lot of time in the checking. If you would like to send us any stuff then please send it to stuff@closeancstry.com and we’ll add it to the list of things to do. Anybody that contributes to the site will end up as a Contributor, with full credit for their work.

What do your Message Boards do?

Our Message Boards are a dynamic way to get help, ask questions and see what else is going on.

Whilst we’re always happy to answer individual emails, using our forums shares the question and answer amongst the whole community as well as anyone who happens to find our site in their Internet travels. To that end we would ask you to use these as far as possible.

You can read postings at any time without registering or logging on.

If you want to ask a question or post a comment then all you need is a username, password and email address to register. We have to insist on this because the spamsters invade the forums otherwise and they soon fill up with unwanted garbage.

Please use this facility sensibly. We reserve the right to remove abusive, discriminatory or offensive material, and will bar access to anyone who posts it… Yes Mr Ruski Pornmeister – you WILL be blocked!

Anything else?

If that hasn’t covered it please drop us a mail to: faq@closeancestry.com

 Posted by at 8:42 pm
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